Every successful business uses clear and enforceable customer contracts that spell out exactly what is being sold, the time for delivery, the price to be paid, the warranties being given, and the company’s remedies if payment is not made on time, including any interest charges, customer’s payment of the cost of collection of past-due amounts, and other remedies. Well-written contracts customized to your business reduce misunderstandings, guide your employees, and speed up collections.
The wise business owner protects his or her business with employment agreements for key employees that control the use of confidential business information and its intellectual property – the “secret sauce” for its success. The company also needs effective systems for hiring, disciplining, and terminating employees.
Companies that rely on independent contractors must understand how the government agencies interpret the laws governing IC’s, so they can avoid rude surprises after being audited by Pinnacol, the Colorado Department of Labor and Employment, or the Internal Revenue Service.
There are several ways to deal with bad online reviews and BBB customer complaints. Some are better than others. Successful companies use best practices to protect their A+ BBB rating and neutralize libelous online reviews.
When unexpected issues arise in your business, a lawyer’s advice right now can help you understand whether you have a big problem or a little problem, and what to do first to manage the issue effectively.